CONTACT INFORMATION
Midline Business Park Unit 6
Corner Richards & Le Roux Drive
Midrand, 1685
082 758 6877
admin@liquidlighting.co.za
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ORDERS & DELIVERY PROCEDURES

Placement of Orders and Signatures on Delivery Notes

We strive to always offer a valued and efficient service to our customers. This includes the vital processes from quoting through to the purchase order, delivery, and accounts.

Internally, we have found it necessary to implement certain procedures to streamline these processes. For Liquid Lighting to ensure that this follows through to the client for ease of identifying orders received and allocating the stock to your projects. We have deemed the following requirements necessary, and the below will form part of Liquid Lighting’s company policy.

  1. No order will be accepted without an official purchase order number or name on an order sheet.
  2. Upon receipt of an order, the quotation is deemed understood and accepted based on the client’s requirements.
  3. Orders below the value of R5000.00 can either be collected from our premises, or a delivery charge of R250.00 will be added for us to deliver your order.
  4. Orders will be dispatched within a reasonable time, which is usually stated on the quotation.
  5. No order will be dispatched without receipt of your purchase order and confirmation of an account with Liquid Lighting and/or payment being received for the order.
  6. All deliveries to be sent out on an official Liquid Lighting delivery note.
  7. Stock is checked; counted and signed prior to leaving our stores by 3 staff members on a separate internal document.
  8. Upon arriving at point of delivery our driver has 2 copies of the delivery note — he has been instructed to check each line item with the receiver — count and confirm that delivery received by client is correct.
  9. At this point the receiver is required to sign; delivery note, thereby acknowledging that all stock has been received, counted and is in good order.
  10. The receiver is also required to sign and print their name and contact details on the delivery note. This is to prevent unnecessary queries, especially when delivering to various sites, that may arise from accounts departments querying a delivery or invoice.
  11. Any returns that take place after receipt of stock are subject to the discretion of Liquid Lighting and handling fees will be applicable based on the return requirement. The handling fees will fall in line with our various manufacturers and suppliers handling fees charged to us.
  12. Custom manufactured items cannot be returned for credit.
  13. Back in store warranty applies to any faulty luminaires — faulty luminaires are to be returned to Liquid Lighting for a technical assessment to determine fault. The products will be repaired, (if possible) or replaced if a fault is found to be with the product.
  14. If a replacement of the product is not available, Liquid Lighting reserves the right to replace the product with a similar product.
  15. Removal and replacement of faulty units are for the client’s expense and are to be delivered to Liquid Lighting’s premises.
  16. This warranty does not apply to damage or failure to perform arising from Acts of God, abuse, misuse, abnormal use or use in violation of all applicable standards, codes or instructions, including, without limitation, those contained in the latest safety, industry and/or electrical standards for the relevant region(s).
  17. This warranty shall be void in the event of any repairs or alterations being made to the Product by any person.
  18. Liquid Lighting reserves the right to make the final decision on the validity of any warranty claim.
  19. Warranty period is determined from date of supply for installation purposes.
  20. All onsite service call requests are only considered upon signing our service call request form and the installer of the product is present at time of inspection.

We trust that you find all the above to be in order and that you will advise your staff of our requirements to avoid any misunderstanding in the future.